How to handle Incidents
🎁 Notion Incident Retrospective Template included
Intro
Incidents are part of the Software’s lifecycle. You won’t be able to fully avoid them, but when they happen there must be a good process in place.
The process should include writing detailed documentation and conducting a retrospective, so the whole team understands the issues that have occurred and collectively find solutions to avoid them in the future.
What are Incidents?
Incidents are unforeseen occurrences that happen either in a production or any other environment, resulting in the obstruction of user operations. This can signify either the inability to access the system or the malfunctioning of a specific functionality.
Incidents can also happen internally, for example, a certain team is blocked to work on their respective part. For example, the CI/CD pipeline is not functional or a system that is used across teams does not work as expected.
What does a good Incident Management process look like?
The result of a good Incident Management process is always determined by how fast h…